• Estimated Shipping
  • Help with an Order
  • Return an Item
  • FAQS

ESTIMATED SHIPPING



Get help with your order

Estimated delivery time

Product Availability

Last updated September 30, 2025


  • Shipping Availability

    Delivery is available in Canada. Orders may be subject to delivery restrictions based on the item(s) type, weight and size.

  • Delivery Options

    All orders are processed in plain mailers within 1 business day after order confirmation. You can choose between Standard or Express Shipping, ensuring your item(s) arrive in the way that best suits you.



    Lush Vape Same-Day Vape Delivery

    Lush Vape Canada now offers Same-Day vape delivery in the Greater Toronto Area (GTA) and the surrounding Hamilton region! Place your orders before 12 PM noon for same-day fulfilment. (learn more)

  • Estimated Delivery Time*

    All orders are processed in plain mailers within 1 business day after order confirmation. You can choose between Standard or Express Shipping, ensuring your item(s) arrive in the way that best suits you.



    Lush Vape Same-Day Vape Delivery

    Lush Vape Canada now offers Same-Day vape delivery in the Greater Toronto Area (GTA) and the surrounding Hamilton region! Place your orders before 12 PM noon for same-day fulfilment. (learn more)

    Province/Territory Express Shipping Standard Shipping Express Shipping
    (Remote areas)    		 Standard Shipping
    (Remote areas)
    Ontario 1 day 1-2 days 1-3 days 2-3 days
    Quebec 1 day 1-2 days 1-3 days 2-3 days
    Alberta 1-2 days 2-3 days 2-4 days 2-4 days
    Saskatchewan 2-3 days 2-4 days 2-5 days 3-5 days
    British Columbia 1-2 days 2-3 days 2-4 days 2-4 days
    Manitoba 2-3 days 2-4 days 2-5 days 3-5 days
    Nova Scotia 2-3 days 2-4 days 2-5 days 3-5 days
    New Brunswick 2-3 days 2-4 days 2-5 days 3-5 days
    Prince Edward Island 2-3 days 2-4 days 2-5 days 3-5 days
    Newfoundland & Labrador 2-4 days 4-7 days 5-9 days 8-14 days
    Northwest Territories 2-4 days 4-7 days 5-9 days 8-14 days
    Nunavut 2-4 days 5-8 days 5-9 days 8-14 days
    Yukon 2-4 days 5-8 days 5-9 days 8-14 days
    * These are estimated delivery time for each province/territory. Actual delivery may be affected by weather conditions and other factors. We appreciate your patience and understanding.

  • Incomplete Shipping Information

    In the event of missing or incomplete shipping information, we will reach out to you via email. However, if we do not receive a response within 5 business days, the order will be canceled.

  • Product Availability

    We will diligently strive to provide accurate availability status for all our products. In the event that a product becomes unavailable after order confirmation, we will notify you via email. We will offer the option to choose alternative item(s) or to remove the unavailable item(s) from your order. In such cases, we will issue a store credit. We appreciate your understanding and patience as we work towards restocking these item(s).

    For the latest and most accurate information regarding Sold Out item(s), we recommend checking www.lushvape.ca regularly.

  • Same-Day Vape Delivery: What You Need to Know

    Delivery Zones

    Lush Vape Canada offers same-day local delivery starting with the Greater Toronto Area (GTA), Oshawa, Ajax, Hamilton, Kitchener, Cambridge, Waterloo and surrounding regions.



    Ajax, Aurora, Blainville, Boisbriand, Brossard, Brampton, Burlington, Cambridge, Dundas, East York, Etobicoke, Gatineau, Hamilton, Kahanawake, Kitchener, La Prairie, Laval, Levis, Longueuil, Markham, Milton, Mississauga, Montreal, Newmarket, North York, Oakville, Orléans, Oshawa, Ottawa, Pickering, Quebec, Repentigny, Richmond Hill, Saint-Lamber, Scarborough, St. Catharines, Stoney Creek, Terrebonne, Thornhill, Toronto, Trois-Rivières, Vaughan, Waterloo, Whitby, Woodbridge, York and many more!



    To find out if your location is eligible, enter your address at Checkout and select the Local Delivery shipping option.



    Local Delivery Zones Map

  • Cut-Off Time

    Same-day delivery is available for orders placed before 12 PM noon, Monday to Friday. Orders placed after this time, or on weekends and holidays, will be delivered on the next business day.

  • When to Expect Your Lush Vape Canada Order?

    Orders placed with Lush Vape Canada before 12 PM noon will be delivered the same day between 3 to 10 PM, Monday to Friday.

  • Delivery Process

    Our Same-Day Local Delivery option will automatically appear at Checkout based on your postal. Once your order is processed using Local delivery, you will receive an email notification with a tracking link and an estimated delivery time from our courier partner, FlashBird. You can choose your preferred delivery time using the "Select Delivery Time" option in this email. When your order is out for delivery, FlashBird will notify you via text message, SMS, or email.



    To accept your local delivery package, you must present a valid ID and sign for age verification.



    If you are unavailable to receive your order, you can reschedule using the "Select Delivery Time" option in the notification email from FlashBird.



    Orders will be delivered next business day to the following cities:



    Blainville, Boisbriand, Brossard, Gatineau, Kahanawake, La Prairie, Laval, Levis, Longueuil, Montreal, Orléans, Ottawa, Quebec, Repentigny, Saint-Lamber, Terrebonne, Trois-Rivières.

  • Missed your Same-Day Delivery?

    In case of a failed delivery attempt, the delivery person may contact you the next day to arrange a second delivery attempt. Please note that we cannot leave packages in mailboxes, with concierges, or unattended at your door— packages must be received in-person and signed for. Additionally, we also do not deliver to PO Boxes.



    Please note that orders failing age verification are not eligible for refunds as associated costs will be applied towards processing and restocking fees. Failure to meet this criteria can result in the refusal of delivery.

  • Checking Your Delivery Eligibility

    To check if you are in our local delivery area, simply look the Local Delivery Shipping option at Checkout after entering your complete address. If you only see Standard Shipping and Express Shipping options, it means you’re not in the same-day local delivery zone. However, you can still choose Express Shipping at Checkout to expedite your Lush Vape Canada order. You can view the Local Delivery Zones Map to see if your location qualifies for same-day delivery.

HELP WITH AN ORDER



Received incorrect and/or missing item(s)

Order taking longer than expected

Age Verification upon Delivery

Need help with a Shipping and Delivery issue? Get in touch with us by completing the form below.
Shipping & Delivery Form


  • Received Incorrect Item(s)


    If you have received incorrect item(s) in your order, please complete the form above within 30 days of your purchase.

    We may request photo evidence of the incorrect item(s) to process your case. Please note that the invoice will be required to initiate this process.


    Upon receiving the necessary information, our specialist may ask you to return the unopened incorrect item(s) to:


    Lush Vape Canada,
    317 Adelaide Street East, Toronto


    Following the receipt of the unopened incorrect item(s), a customer service representative will contact you within 2-3 business days to process a store credit for the unopened incorrect item(s). The E-gift card will be sent to you in a separate email. Please check your spam folder in case you are not able to find the email. We apologize for any inconvenience this may have caused.


    Please note open box item(s) cannot be returned or exchanged.

  • Missing Item(s)

    Your satisfaction is our priority. If you find an item(s) missing from your order, we're here to make it right. Please complete the form above within 30 days of your purchase and include the invoice and the item(s) received to help us assist you in this process.


    If there is sufficient evidence indicating that item(s) were inadvertently omitted from your order during processing, we will issue a store credit equivalent to the value of the missing item(s). Our customer service representative will contact you within 2-3 business days to facilitate this. The E-gift card will be sent to you in a separate email. Please check your spam folder in case you are not able to find the email. We apologize for any inconvenience this may have caused.

  • Order Taking Longer Than Expected

    Orders may sometimes take longer than the estimated delivery time. You can track your order on Canada Post’s website using the tracking information and links in the shipment notification email sent to you by Canada Post. Please check your spam folder in case you are not able to find the email. Please note, orders may sometimes be returned back to us by Canada Post.

  • Failed Delivery Attempts/Unauthorized Returns

    An unauthorized return from Canada Post is when a package is sent back to our warehouse due to an unsuccessful delivery attempt. This may be caused by an incomplete or incorrect address or the refusal to accept the order.


    Following the receipt of the returns, our customer service representative will contact you within 2-3 business days to process a store credit for the unauthorized returns. You will receive a store credit for your order, excluding the shipping cost.


    A flat rate of $20 will be applied to your store credit. For Express Shipping orders, a flat rate of $24.99 will be applied. The E-gift card will be sent to you in a separate email. Please check your spam folder in case you are not able to find the email.


    We are currently unable to re-ship the packages that could not be delivered on the first attempt. We apologize for any inconvenience this may have caused. We strongly recommend you to review the shipping and delivery information, and our terms and conditions to ensure a smooth delivery process.

  • Age Verification upon Delivery

    All Lush Vape orders are verified for proof of age upon delivery by Canada Post, which will require presenting your valid ID and obtaining a signature. You must be of legal age in your province/territory to place and receive a Lush Vape order. Failure to provide a proof of age will result in the refusal of delivery.


    The name on the order must match the receiver's name for acceptance upon delivery. Please note that orders failing Canada Post's age verification are not eligible for refunds as associated costs will be applied towards processing and restocking fees. Failure to meet this criteria can result in the refusal of delivery.

RETURN AN ITEM



Hassle-free returns

Easily return unopened items

Can I return a final sale item?

Complete the form below to proceed with your request.
Returns Form


No refunds - Store Credit Only.


Lush vape is dedicated towards ensuring every customer's complete satisfaction with their purchase. If, for any reason you are not entirely satisfied with your purchase, we will offer a store credit for all unopened item(s) in the original packaging returned to us under these guidelines.


All returns must be requested within 30 days from the date of purchase. Final sale item(s) and promotional offers are not eligible for a store credit.


Customers are responsible for all additional shipping costs for returns. Return shipping labels will NOT be provided.


Please include your order invoice with your return item(s) to avoid any delays in processing.


Following the receipt of the returns, our customer service representative will contact you within 2-3 business days to process a store credit for the unopened item(s). The E-gift card will be sent to you in a separate email. Please check your spam folder in case you are not able to find the email. You can complete the form above to initiate your return request.


We reserve the right to amend, update, or modify our return/refund policy at any time without prior notification.

FAQs

  • How long does it take to process my order?

    All orders are processed within 1 business day after order confirmation using your preferred shipping method (Standard or Express). You will receive an email notification as soon as your order is dispatched from our delivery center.

  • How long does it take to ship my order?

    Once the order is processed and shipped, the time it takes to deliver your order depends on the shipping location. Estimated delivery time can be found at Checkout or the Estimated Delivery Time table under Estimated Shipping . During peak periods, additional processing time may be required.

  • Where can I find my tracking information?

    Once your Lush Vape order has been processed by our delivery team, you can track your order on Canada Post’s website. Tracking information and links can be found in the shipment notification email sent to you by Canada Post. Please check your spam folder in case you are not able to find the email.

  • Can I cancel OR change my order?

    Cancellations or changes may not be possible as all orders are instantly processed by our delivery team. You have the option to return the item(s) for a store credit. Only store credit will be issued due to the transaction charges and processing fees.

  • Is a signature required for Lush vape delivery?

    Yes, you must be of legal age in your province/territory to place and receive a Lush vape order. All Lush vape orders are verified for proof of age upon delivery by Canada Post, which will require presenting your valid ID and obtaining a signature.

  • What payment options can I use for my order?

    We accept all major credit and debit cards. You can view available payment options at Checkout. Additionally, e-gift cards or store credits issued by lushvape.ca are accepted. E-gift cards can be used along with all payment methods available at Checkout.

  • I see multiple charges on my card from the same order. What should I do?

    Failed payment attempts may temporarily show multiple charges on your payment method. For any such charges, you may contact your bank or card provider for further assistance.

  • Can I use my store credit for future purchases?

    Yes, store credits can be applied towards future purchases on lushvape.com. Simply enter the provided code during the Checkout process. Please be sure to use your store credit before expiry.

  • What should I do if I have received a defective or faulty item?

    If you believe you have received a defective or faulty item, fill out the Warranty Form to initiate a warranty claim. Our customer service team will contact you within 2-3 business days to guide you through the process.